Privacy Policy | Batuk
Hello!
We at Batuk, Bharat Batuk Private Limited (referred to as “we,” “us,” “our,” or the “Company”), take your privacy seriously. We are committed to safeguarding your interests and aim to keep you informed at all times about how we collect and utilize your data.
Definition:
“Batuk” – means Bharat Batuk Private Limited, Batuk App, Batuk Web Portal, any duly authorised representative/officer
“We,” “us,” “our” – refers to Bharat Batuk Private Limited/Batuk App/Batuk Web Portal
“You,” “yours,” “Yourself,” “User”,”Customer” – refers to any individual/person, non-registered individual or corporate body, registered user of the app, including but not limited to users of services provided by Batuk.
What is this document?
This document constitutes our privacy policy. It outlines how we collect, process, store, and share your data when you access or use the Batuk Platform.
Why is it important?
This Privacy Policy provides transparency regarding your data. It elucidates what we can do with it and how. We pledge not to use or share any of your information except as described herein.
Is this part of the Terms?
Yes. This Privacy Policy is an integral component of the Terms to which you have agreed with us. The terminology used in this policy carries the same meanings as defined in the Terms of Use. You are expected to strictly abide by the said policy.
Can this Privacy Policy change?
Yes. We reserve the right to revise this policy, update the Batuk Platform, or modify our services at any time. Therefore, we encourage you to review this policy periodically, as it is legally binding on you. Your continuous usage of our platform shall be deemed to be consent/acceptance of the policy at your end.
THE INFORMATION WE COLLECT AND HOW WE USE IT
By accessing or using the Batuk Platform, you consent to providing us with your data and agree to our data collection and handling practices. The following delineates the information and documents we collect from you and the purposes for which we utilize them, we hereby shall endeavour that no breach of your data happens, and therefore we are taking due care, precautions and measures in form of safety firewalls, SSL and other necessary useful tools :
What data do we collect:
- Registration and login data:
Your name, mobile number, profile picture (optional), email, bank account details, KYC information, or any information requested on the Batuk Platform.
- Log Data: Information automatically collected when you use the Batuk Platform, whether through the use of cookies, web beacons, log files, scripts, or any other similar information.
- Surveys: Occasional surveys or questionnaires may be presented to you, some of which may require personally identifiable information. These surveys or questionnaires may also be conducted by third-party service providers.
- Device Data: Information collected from the devices you utilize to access or operate the Batuk Platform, including device attributes and identifiers, SMS, contact list(optional if referral program is enrolled for), or any other available information on such devices.
- Financial Information: This encompasses your bank account details, UPI ID details regarding your payment wallets, or other payment instruments.
- Customer Support Data: Any information provided to our customer support team or grievance redressal officer to investigate support issues, improve user support systems, or relay relevant queries to our partners.
- Location Data: Information derived from your device or provided address details, utilized for security, fraud detection, account management, location customization, and detection of prohibited usage states.
- KYC Data: Documents and information requested to facilitate KYC verification, such as PAN card, Aadhar card, bank account details, or any other information necessary for KYC verification as the rules and regulations of KYC may require from time to time.
- Transactional Data: Information related to your transactions on the Batuk Platform and our services, including subscribed financial products, subscription date and time, savings and investment amounts, interest rates, and any other pertinent information.
Why we collect it
– To establish your account on the Batuk Platform and facilitate login
– To ensure compliance with all regulatory frameworks as per Indian law and our financial partners
– To notify you about new products, discounts, and promotional offers
– To facilitate communication with you and provide customer support
– To enforce our Terms, our rights, or the rights of our partners
– To facilitate smooth financial transactions of our investment products and services
– To develop new services, enhance existing services on the Batuk Platform, and integrate user preferences, feedback, and requests
– To administer the Batuk Platform and facilitate internal operations, including but not limited to troubleshooting, data analysis, testing, research, security, and fraud detection
– To better understand your usage of and access to the Batuk Platform and improve your user experience
– To assess the effectiveness of and improve advertising and other marketing and promotional activities
– To ensure compatibility of your device with the Batuk Platform
– To customize and optimize your user experience on the Batuk Platform
– To enable you to pay and process funds to our partners
– To facilitate payment from our partners when you redeem or sell any financial product through the Batuk Platform
– To enable the Batuk Platform and facilitate our services
– To curate improved financial products
– To adhere to agreements with partners and comply with applicable laws
– To analyze your creditworthiness, risk appetite, and curate financial products
– To assist our partners in verifying your KYC with the use of third-party service providers
DISCLOSURE OF YOUR INFORMATION
Sharing with Service Providers: We collaborate with third-party service providers to execute various functions of the Batuk Platform, and may share your information with them to enable our services.
Sharing with Partners: We share KYC data and financial information with our partners and their service providers to ensure KYC compliance, facilitate the delivery and servicing of financial products, and enable fund disbursement upon redemption.
Sharing with B2B Partners: Information may be shared with businesses partnering with us to sponsor Rewards and advertise relevant products, aiding in Reward provision and personalized advertising.
Sharing with Group Companies: Subject to applicable law, we may share collected data with our group companies for product research and development, service improvement, and product customization.
Sharing with Law Enforcement: Information may be shared, without prior notice, upon request from governmental authorities or law enforcement officers, as necessary to comply with applicable law.
OUR DATA SECURITY PRACTICES
Security Measures: Appropriate technical and security measures are implemented to secure collected information, utilizing third-party service provider servers.
User Responsibility: Users are responsible for keeping their Batuk Platform access credentials personal and confidential, refraining from sharing passwords or login details or OTP. The Company disclaims liability for any consequences arising from user account sharing.
Disclaimer: While we endeavor to protect user data, transmission of information over the internet is not completely secure. The Company employs strict procedures and security features upon receiving user information to mitigate unauthorized access.
OUR DATA RETENTION PRACTICES
Information may be retained to facilitate seamless Batuk Platform use, service partner servicing, or compliance with applicable laws or partner agreements mandating data retention.
Retention Duration: Data is retained only for necessary durations. Deletion requests for non-essential information are accommodated, though this may impact service use.
YOUR RIGHTS
Users have the freedom to delete content from their Batuk accounts at any time, subject to Terms of Use and this Privacy Policy.
User Control: Information amendment, addition, or deletion is permissible through the Batuk account profile page. Opting out of marketing emails is feasible, while transactional emails persist until account deletion.
Rights to Review and Amend: Users possess rights to review, correct, and amend collected information and profile details, but limited to the KYC rules, regulations and compliance
Request Processing: Requests can be submitted via contact to support@batuk.in, with a reasonable period required for compliance.
THIRD-PARTY LINKS
The Batuk Platform may contain links to third-party websites and products. However, the Company holds no liability for content on such third-party websites or the users interaction with the third-party. If you follow a link to any of these websites, please note that these websites have their own privacy policies, terms of use and cookie policies that we do not accept any responsibility or liability for. Please check these documents before you submit any information to these websites, mobile applications or their own affiliates.
COMMUNICATIONS FROM US
We may from time to time send you service and product-related announcements when we consider it necessary to do so. We will send these to you via SMS or/and emails or pop-ups or in-app notification or whatsapp or message.
You may not opt-out of these service-related announcements, which are not promotional in nature and used solely to protect your account and keep you informed of important changes to the Batuk Platform.
GRIEVANCE OFFICER
We have a Grievance Officer to address your concerns regarding data safety, privacy, and your usage of the Batuk Platform. We will resolve the issues raised by you within reasonable time from receiving them. You may contact our Grievance Officer using these coordinates:
Name: Nitish Kumar
Corporate Address: C62 First Floor, Nizamuddin(E) New Delhi-110013
Office hours: 10 am – 5pm (Monday to Friday)(Indian Standard Time)
Email: escalate@batuk.in
Lending License
Bharat Batuk Private Limited is only a facilitator and an intermediary/fintech platform with the objective of connecting business to customers. The customers through the Bharat Batuk App directly interact with the lenders for availing the loan services as per the policy, rules and regulations as laid upon by the lenders in this case Abhi Loans and Finzy.
The loan services through the Bharat Batuk app are provided by Abhi Loans and Finzy as they are regulated and governed by the license issued by the Reserve Bank of India. Find attached herewith the link to privacy policy and the lending license of the two entities namely Abhi Loans and Finzy.